Shipping Policy
Holiday Shipping Deadlines
For guaranteed holiday delivery, orders need to be placed by:
| Date | Time (GMT) | Shipping Method |
| Sun 24th Nov | - | MyJoys Custom Orders |
| Fri 20th Dec | By Noon | UK Standard 2-Day Shipping |
| Fri 20th Dec | By Noon | Saturday Delivery |
| Sun 22nd Dec | By Noon | Next Day |
UK Only Shipping
To track the status of your order, click the link below:
Should you have any questions about your order, or our shipping & billing process, please feel free to contact us at 0800 616198 . Unfortunately, we cannot place orders that ship to addresses outside of the United Kingdom, post office boxes or BFPO addresses.
FREE NEXT DAY DELIVERY - Offer now live for a limited time only. Excludes MyJoys orders.
Shipping Methods
| Shipment Method | Order Processing | Delivery Time | Shipment Charge |
| Standard Delivery | Up to 24 hours. Orders placed after 12 PM EDT will begin processing the next business day. | 1-2 business days | £3.95 |
| Standard Delivery (orders over £50) | Up to 24 hours. Orders placed after 12 PM EDT will begin processing the next business day. | 1-2 business days | £ FREE |
| Next Day Delivery | Up to 24 hours. Orders placed after 12 PM EDT will begin processing the next business day. | 1 business day | £5.95 |
| Next Day Delivery (orders over £50) | Up to 24 hours. Orders placed after 12 PM EDT will begin processing the next business day. | 1 business day | £ FREE |
| Saturday Delivery | Orders placed between 12 noon Thursday - 12 Noon Friday are available for Saturday service. | Saturday | £5.95 |
| MyJoys Standard Delivery | Up to 24 hours. Orders placed after 4 PM EDT will begin processing the next business day. | 4-5 weeks | £ FREE |
Standard Delivery
Order processing takes up to 24 hours & Standard shipping is delivered 1-2 business days after order acceptance. Addresses outside of UK mainland will take an additional 24 hours.
Next Day Delivery
We use DPD for all of our UK shipping services. You will receive an email or text message (if you have provided your mobile number) with confirmation of a 1 hour delivery slot. This can be changed following the prompts within the message from DPD. You can expect your order to arrive within 1 business days after the order is processed and accepted, provided the order is placed before 12pm GMT Monday-Friday.
Saturday Delivery
We use DPD for all of UK shipping services. You will receive an email or text message (if you have provided your mobile number) with confirmation of a 1-hour delivery slot. This can be changed following the prompts within the message from DPD. You can expect your order to arrive on Saturday if the order is placed between 12pm Thursday- 12pm Friday. Please note if you select Saturday delivery outside of the order placement window (12pm Thursday - 12pm Friday) your package will arrive next day.
The below areas are not available for Next Day & Saturday Delivery.
Scottish Highlands & Islands DPD Delivery Times
| Area | Post Code | Service |
| Aberdeen | AB31-AB35 | Two Day |
| Aberdeen | AB41-AB54 | Two Day |
| Northern Highlands | AB36-AB38 | Two Day |
| Northern Highlands | AB55-AB56 | Two Day |
| Argyll | FK17-FK21 | Two Day |
| Glasgow | G83 | Two Day |
| Northern Highlands | HS1-HS9 | 2-4 Days |
| Northern Highlands | IV (ALL) | Two Day |
MyJoys Standard Shipping
Please note, shoes are delivered 'signature required'.
Standard four (4) to five (5) weeks (after the order is processed and accepted) FedEx shipping is FREE for all MyJoy shoes!
Notes: Business days are Monday – Friday. Holidays are excluded. A signature may be required for delivery.
Order Information
At this time, we can not accommodate sales VAT exempt orders placed online.
Still Need Help?
Note: Our Customer service phone lines will be closed from the 23rd December (PM). Reopening on 2nd January 2025. We will be supporting email queries during this time but may slower to reply than usual.
